Bridge by Rizolvr — Terms of Service

You agree to:

• Provide accurate, current, and complete information during signup.
• Maintain the security of your Bridge access credentials, including any MCP tokens we issue you.
• Treat MCP tokens like API keys — do not paste them into untrusted AI clients or share them publicly. If a token is compromised, contact support and we will revoke it.
• Accept responsibility for all activity under your account, including queries made by AI assistants you have authorized.
• Use the Service only for lawful business purposes.

Bridge exposes a set of read-only tools (e.g., “find_customer”, “query_sales”) that your AI assistant calls when answering your questions. You acknowledge that:

• The AI assistant is a third party you have separately contracted with. Its terms and privacy policy apply to your conversations with it.
• When you ask your AI a question that requires Bridge data, the AI will send tool requests to Bridge containing the parameters needed to answer (e.g., a customer name, date range). Bridge never sends data to the AI without an authenticated tool request.
• Tool results are returned to your AI client over an encrypted MCP connection. The AI then synthesizes a natural-language answer for you. Rizolvr does not control how the AI client uses or stores those results.
• You are responsible for what AI assistants you authorize and for any data exposure that results from your choice of AI provider.

Bridge operates on a monthly subscription processed by Stripe. Key billing terms:

• The current price is $39.99 USD per month, per shop. Pricing may change with at least 30 days' prior written notice.
• No refunds. Subscription fees are non-refundable. Cancelling stops the next renewal — your service runs through the end of the current billing period.
• You may cancel anytime via your account portal or by emailing support.bridge@rizolvr.com.
• If a payment fails, Stripe will retry per its standard schedule. After all retries fail, the subscription is cancelled and your tenant is suspended.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. RIZOLVR LLC SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages.
• Lightspeed API downtime, errors, or changes beyond our control.
• The accuracy of answers produced by your AI assistant. Bridge returns the data; the AI synthesizes the answer.
• Loss of data resulting from circumstances beyond our reasonable control.

Our maximum aggregate liability to you for any claims arising from or related to the Service shall not exceed the total fees you paid to Rizolvr LLC in the twelve (12) months preceding the claim.

Either party may terminate this Agreement at any time. Upon termination or non-renewal:

• Your access to the Service is suspended at the end of the current billing period.
• For sixty (60) days after suspension, your synced data is retained in case you reactivate. You may request a one-time export of your data during this window via support.
• After the 60-day grace period, your tenant database, Secrets Manager secret, and Lightspeed authorization are permanently deleted.
• Any outstanding fees remain due and payable.

We reserve the right to suspend or terminate accounts that violate these Terms without prior notice. We may also activate an emergency token kill-switch on your tenant if a credential is suspected of being compromised; we will notify you when this occurs.